Shipping & Returns

Kindly note that week days in the State of Kuwait are Sunday to Thursday and weekends are Friday and Saturday. We do not ship on weekends Friday or during bank holidays.

Shipping times may vary, but we do our best to get your order to you as quickly as possible. We deliver to most of the countries Worldwide: list available here

– All shipping costs for international orders are at the customers charge including customs fees.
– For orders in Kuwait, we charge 2KD for the delivery. Orders placed Delivery can take up to 2 days once order is ready.

For International orders to the GCC and Middle-East (UAE-OMAN-BAHREIN-QATAR-KSA-LEBANON-JORDAN), we offer two options:

1) 12 KWD Express shipping (3 – 5 days) with luxury packaging option.*
2) 5 KWD Express shipping (3 – 5 days) with no packaging**

For International orders to Europe, we offer two options:

1) 15 KWD Express shipping (3 – 5 days) with luxury packaging option.*
2) 10 KWD Express shipping (3 – 5 days) with no packaging**1

For International orders to the Rest of the World a we offer two options:

1) 20 KWD Express shipping (3 – 5 days) with luxury packaging option.*
2) 15 KWD Express shipping (3 – 5 days) with no packaging**

For International orders to the Rest of the World, we offer two options:

1) 30 KWD Express shipping (3 – 5 days) with luxury packaging option.*
2) 25 KWD Express shipping (3 – 5 days) with no packaging**

*luxury packaging option includes your order being packed in our signature luxury handmade box
**no packaging option means that the product will be wrapped in paper gift and put in directly our 100% recycled envelope.

Please note that all duties, taxes and shipping fees are paid by the customer and are non-refundable.

Return & Exchange Policy

Returns and refunds are accepted within 5 days starting the day you receive your package.

All items must be returned in their original condition (kindly pay attention to makeup, deodorant and perfume traces), unworn and with all tags attached – together with the returns form and the original package.

Returns that do not meet our policy will not be refunded. Please note that no returns will be accepted after the 5 days free return window.

Kindly note that before sending any orders, we carefully inspect and take photos of the product we are about to send you. Date and time are stated in a proof document along with the attached photos. This document is sent to you by e-mail as proof that you have received a quality checked product.

ATELIERDOLZI monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.

Returns are free for customers in Kuwait. For international orders, return fees are at the charge of the customer.

For more information kindly contact us at info@atelierdolzi.com

We do not offer an exchange service. If you would like to exchange an order you will need to file for a return and refund. After agreeing that you are eligible for a refund, only then will you be able to place a new order.

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