Kindly note that week days in the State of Kuwait are Sunday to Thursday and weekends are Friday and Saturday. We do not ship on weekends Friday or during bank holidays.
Shipping times may vary, but we do our best to get your order to you as quickly as possible. We deliver to most of the countries Worldwide: list available here
– All shipping costs for international orders are at the customers charge including customs fees.
– For orders in Kuwait, we charge 2KD for the delivery. Orders placed confection of items can take up to 3 working days once order is ready we will ship it immediately on working days.
For International orders to the GCC and Middle-East (UAE-OMAN-BAHREIN-QATAR-KSA-LEBANON-JORDAN):
1) 12 KWD Express shipping (3 – 5 days)
For International orders to Europe:
1) 15 KWD Express shipping (3 – 5 days)
For International orders to the Rest of the World:
1) 25 KWD Express shipping (3 – 5 days)
*luxury packaging option includes your order being packed in our signature luxury handmade box
**no packaging option means that the product will be wrapped in paper gift and put in directly our 100% recycled envelope.
Please note that all duties, taxes and shipping fees are paid by the customer and are non-refundable.
Return & Exchange Policy
(as stated in the product description) Ramadan capsule collections items are non-refundable and non-exchangeable with no alterations provided because of their exclusivity and limited availability.
Accessories, shoes and jewelery are not eligible for returns and/or refunds. We do not accept returns or refunds for these items.
For the rest of the items available on the website, returns and refunds are accepted within 3 days starting the day you receive your package.
All items must be returned in their original condition (kindly pay attention to makeup, deodorant and perfume traces), unworn and with all tags attached – together with the returns form and the original package.
Returns that do not meet our policy will not be refunded. Please note that no returns will be accepted after the 3 days free return window.
Kindly note that before sending any orders, we carefully inspect and take photos of the product we are about to send you. Date and time are stated in a proof document along with the attached photos.
ATELIERDOLZI monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
Returns are free for customers in Kuwait. For international orders, return fees are at the charge of the customer.
For more information kindly contact us at firstname.lastname@example.org
We do not offer an exchange service. If you would like to exchange an order you will need to file for a return and refund. After agreeing that you are eligible for a refund, only then will you be able to place a new order.
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